📅 Last Updated: January 2025
1. Overview
At Geodesy Data Solution, we are committed to delivering high-quality IT services and products that meet your expectations. However, we understand that there may be situations where you need to cancel an order or request a refund. This policy outlines the conditions under which refunds and cancellations are accepted, the process to follow, and the timelines involved.
This policy applies to both our IT services (web development, app development, cloud hosting, consulting, etc.) and product purchases from our gadget store. Please read this policy carefully before making a purchase or engaging our services.
📌 Quick Summary:
• IT Services: 50% advance is non-refundable after work starts. Refunds may apply if we fail to commence work within 14 days.
• Products: Returns accepted within 7 days for defects, damage, or mismatch. Items must be unused and in original packaging.
• Cancellations: Orders can be cancelled within 24 hours of placement for a full refund.
2. Refunds for IT Services
Our IT services include custom software development, web and mobile app development, cloud infrastructure, database management, digital marketing, and IT consulting. The following refund terms apply:
2.1 Project Advance (50% Payment)
- The initial 50% advance payment is non-refundable once work has commenced on your project.
- If we have not begun work on your project within 14 working days of receiving the advance, you are eligible for a full refund of the advance amount.
- If you decide to cancel the project before work begins, the advance will be refunded in full, minus any administrative fees incurred.
2.2 Milestone-Based Payments
- Payments made against completed and client-approved milestones are non-refundable.
- If you are dissatisfied with a milestone deliverable, we will work with you to make necessary revisions. If the issue cannot be resolved, the milestone payment may be refunded at our discretion.
2.3 Final Payment
- The final payment (remaining 50%) is due upon project completion and client sign-off.
- If the delivered work significantly deviates from the agreed scope of work (SOW) and cannot be rectified, you may be eligible for a partial or full refund of the final payment.
- Any refund of the final payment will be assessed on a case-by-case basis and documented in writing.
2.4 Hosting & Subscription Services
- Hosting fees and other subscription-based services are billed in advance and are non-refundable for the current billing period.
- Cancellation of hosting services must be requested at least 15 days before the next billing cycle to avoid further charges.
⚠️ Important: For IT services, the 50% advance is non-refundable after work starts. We recommend discussing project scope and deliverables in detail before signing the service agreement to avoid misunderstandings.
3. Refunds for Product Purchases
We want you to love every product you buy from our store. If you are not entirely satisfied, we're here to help.
3.1 Return Eligibility
- You may request a return within 7 days of delivery.
- The product must be unused, undamaged, and in its original packaging with all accessories and tags attached.
- Returns are accepted for the following reasons:
- The product is defective or damaged upon arrival.
- The product does not match the description on our website.
- The wrong item was shipped to you.
3.2 Non-Returnable Items
- Perishable goods, personal care items, and software downloads are non-returnable unless defective.
- Items that have been used, installed, or damaged by the customer are not eligible for return.
- Products with missing serial numbers or tampered seals cannot be returned.
3.3 Refund Amount
- If the return is approved, we will issue a full refund of the product price, excluding any shipping charges.
- For orders paid via Cash on Delivery (COD), refunds will be processed via bank transfer (NEFT/UPI) or store credit, as per your preference.
- For online payments (card/UPI), refunds will be credited back to the original payment method.
3.4 Partial Refunds
- In some cases, we may offer a partial refund if the product has minor defects or if the return is initiated after the 7-day window.
- Partial refunds may also be granted if the product shows signs of use or missing accessories.
✅ Our Promise: We stand behind the quality of our products. If you receive a defective or incorrect item, we will make it right — at no extra cost to you.
4. Cancellation Policy
4.1 Order Cancellations (Products)
- You may cancel your product order within 24 hours of placing it for a full refund.
- If the order has already been shipped, you will need to wait for delivery and then initiate a return. Return shipping charges may apply.
- To cancel an order, please contact us immediately via phone, email, or WhatsApp with your order details.
4.2 IT Service Cancellations
- You may cancel a service agreement within 7 days of signing, provided no work has commenced, for a full refund of any payments made.
- If work has already started, the 50% advance is non-refundable (as outlined in Section 2.1).
- For ongoing retainer services (e.g., hosting, maintenance), cancellation must be requested in writing at least 30 days before the end of the current contract period.
5. Return Shipping & Costs
- If the return is due to our error (defective product, wrong item, or damage during shipping), we will cover the return shipping costs. We will provide you with a prepaid shipping label or reimburse the shipping charges.
- If the return is due to a change of mind or if the product is not what you expected, you are responsible for the return shipping costs.
- We recommend using a trackable shipping service for returns. We are not responsible for items lost or damaged during return transit.
- Returns should be shipped to:
Geodesy Data Solution
Building No. 14, 3rd Floor, Rani Jhansi Road,
New Delhi – 110055, India
6. How to Initiate a Refund
To request a refund or initiate a return, please follow these steps:
2
Provide Supporting Details
For product returns, share photos or videos clearly showing the defect, damage, or mismatch. For IT services, describe the issue and how the deliverable deviates from the agreed scope.
3
Receive Return Authorization
Our team will review your request and provide a Return Authorization (RA) number if approved. This number must be mentioned on the return package.
4
Ship the Product (if applicable)
Pack the product securely in its original packaging, include all accessories, and ship it to our address. If we provided a prepaid label, use it. For COD returns, please ensure you use a trackable service.
5
Refund Processing
Once we receive and inspect the returned product (or review your service request), we will process the refund within 5–7 business days. You will receive a confirmation email.
7. Refund Timelines
- Product Returns: After we receive the returned item and verify its condition, refunds are processed within 5–7 business days.
- IT Service Refunds: Once a refund is approved, it will be processed within 7–10 business days.
- Online Payments (Card/UPI): Refunds may take an additional 3–5 business days to reflect in your bank account, depending on your bank's processing time.
- COD Refunds: For Cash on Delivery orders, refunds are processed via bank transfer (NEFT/UPI) or store credit. Please provide your bank details or UPI ID at the time of request.
- Store Credit: If you opt for store credit, the amount will be added to your account within 24 hours of approval.
⏱️ Refund Timing: We strive to process all refunds as quickly as possible. Total time from return initiation to credit in your account may take up to 14 business days, depending on shipping and bank processing.
8. Exceptions & Limitations
- Clearance Items: Products sold during clearance sales or marked "Final Sale" are not eligible for returns or refunds unless defective.
- Custom IT Projects: For fully custom software or application development, refunds are limited to the terms outlined in the service agreement. Revisions and bug fixes are provided free of charge as part of the warranty period.
- Third-Party Services: We are not responsible for refunds of third-party services (e.g., domain registrations, third-party software licenses) purchased on your behalf. Refunds for these services are subject to their respective providers' policies.
- Force Majeure: We are not liable for delays or refunds caused by events beyond our control, including natural disasters, strikes, or government actions.
- Abuse of Policy: We reserve the right to refuse refunds or returns if we suspect abuse of our policy (e.g., repeated returns for non-defective items).
9. Contact Us
If you have any questions about this Refund & Cancellation Policy, or if you need assistance with a return or refund request, please don't hesitate to reach out:
Our support team is available Monday to Saturday, 10:00 AM to 7:00 PM IST. We aim to respond to all refund-related enquiries within 24 hours.
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