Shipping Policy

📅 Last Updated: January 2025

1. Overview

At Geodesy Data Solution, we understand that receiving your order quickly and safely is important to you. That's why we partner with trusted courier services to deliver your gadgets and accessories right to your doorstep. This Shipping Policy outlines everything you need to know about how we ship your orders, including delivery timeframes, costs, tracking, and what to do if something goes wrong.

Please note: This policy applies to physical products purchased from our gadget store. IT services (software, consulting, cloud solutions) are delivered digitally and do not involve physical shipping.

2. Shipping Zones & Coverage

We currently ship to all states and union territories across India. Whether you're in a metropolitan city or a remote town, we will do our best to deliver your order.

We work with multiple courier partners including Blue Dart, Delhivery, DTDC, and India Post to ensure wide coverage and reliable service. In some remote areas, delivery may be handled by India Post or local couriers, which may take slightly longer.

• Coverage: All 28 states and 8 union territories of India.
• Serviceable Pincodes: We cover over 95% of Indian pincodes. In case your location is not serviceable, we will contact you to arrange an alternative delivery method.
• Restricted Areas: Certain military areas, forest reserves, and conflict zones may have limited or restricted delivery. We will notify you if your order falls into such a category.

3. Shipping Costs

We believe in transparent pricing. Shipping charges are calculated based on your order value and location.

3.1 Free Shipping

• Orders above ₹2,000: Shipping is completely free.
• Orders below ₹2,000: A flat shipping fee of ₹99 applies.

3.2 Cash on Delivery (COD) Charges

• COD is available on all orders. A nominal COD handling fee of ₹30 is charged on orders paid via Cash on Delivery.
• This fee is waived for orders above ₹2,000.

3.3 Express Shipping

• Currently, we do not offer express or expedited shipping. All orders are shipped via standard delivery services.
• If you need urgent delivery, please contact us directly and we will try to accommodate your request at an additional cost.

4. Processing & Dispatch

We take pride in processing orders quickly so that you receive your items as soon as possible.

• Order Processing Time: Orders are processed within 1–2 business days (Monday–Saturday, excluding public holidays) from the date of order placement.
• Dispatch: Once processed, your order is handed over to our courier partner. You will receive a dispatch confirmation email with your tracking number.
• Same-Day Dispatch: Orders placed before 12:00 PM IST on a business day are usually dispatched the same day. However, this is not guaranteed during peak seasons or due to courier availability.
• Weekend & Holiday Orders: Orders placed on Sundays or public holidays will be processed on the next working day.
• Stock Availability: In rare cases where an item is out of stock, we will contact you to offer a replacement or a full refund. Dispatch may be delayed until the item is restocked.

5. Delivery Timeframes

Delivery times vary depending on your location and the courier service used. Below are typical delivery estimates:

• Metro Cities (Delhi, Mumbai, Bengaluru, Chennai, Hyderabad, Kolkata, Pune, Ahmedabad): 2–4 business days.
• Major Cities & Tier-2 Towns: 3–6 business days.
• Small Towns & Rural Areas: 4–7 business days.
• Remote Areas & North-Eastern States: 6–10 business days (may vary depending on courier availability).

Please note that these are estimates. Actual delivery may be affected by factors such as weather conditions, political events, courier delays, or high-volume seasons (festivals, sales). We will keep you updated via email or SMS if there are significant delays.

6. Order Tracking

We provide real-time tracking for all shipments so you can monitor your order's progress from our warehouse to your doorstep.

• Tracking Number: Once your order is dispatched, we will send a tracking number via email and SMS.
• How to Track: Use the tracking number on our courier partner's website or app. You can also track your order directly from the Order Status page on our website (available soon).
• Updates: You will receive notifications when your order is dispatched, out for delivery, and delivered.
• Lost Tracking: If you lose your tracking number, please contact us and we will resend it immediately.

7. International Shipping

Currently, Geodesy Data Solution ships products only within India. We do not offer international shipping at this time.

If you are located outside India and wish to purchase our products or services, please contact us directly. We may be able to arrange shipping on a case-by-case basis, subject to customs, duties, and additional charges.

8. Lost or Damaged Packages

We take great care in packaging your order to ensure it reaches you in perfect condition. However, if your package is lost or arrives damaged, we will work with you to resolve the issue.

8.1 Damaged Packages

• If you receive a package that is visibly damaged, please reject the delivery and ask the courier to return it to us.
• If you have already accepted the package and find the product damaged, take clear photos of the packaging and the product. Contact us within 48 hours of delivery with your order number and photos.
• We will arrange for a replacement or refund as per our Refund Policy.

8.2 Lost Packages

• If your order is marked as "delivered" but you have not received it, please check with your neighbors, building security, or family members.
• If you still cannot locate the package, contact us within 7 days of the delivery date. We will initiate a trace with the courier.
• If the courier confirms the package is lost, we will issue a full refund or send a replacement at no extra cost.

9. Address Changes & Delivery Issues

9.1 Changing Your Shipping Address

• If you need to change your delivery address, please contact us as soon as possible. We can update the address if the order has not yet been dispatched.
• If the order has already been shipped, we may not be able to change the address. In such cases, you can contact the courier directly to request a redirection (additional charges may apply).

9.2 Failed Delivery Attempts

• Our courier partners will make up to 3 delivery attempts at your provided address.
• If delivery fails due to incorrect address, unavailability, or refusal, the order will be returned to us.
• In such cases, we will contact you to arrange a new delivery. A restocking fee of ₹150 may apply, and you will need to pay for re-shipping.

9.3 Incorrect Address Provided

• We are not responsible for delivery failures caused by incorrect or incomplete address provided by you. Please double-check your shipping details before placing your order.
• If the order is returned due to an incorrect address, you will be responsible for the re-shipping costs.

10. Contact Us

If you have any questions about our Shipping Policy, need help with tracking, or have an issue with your delivery, please reach out to us:

• Email: geodesydatasolution@outlook.com
• Phone: +91 82678 10177
• WhatsApp: +91 82678 10177
• Address: Building No. 14, 3rd Floor, Rani Jhansi Road, New Delhi – 110055

Our support team is available Monday–Saturday, 10:00 AM – 7:00 PM IST. We aim to respond to all shipping-related enquiries within 24 hours.

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